5.12 PSA - ConnectWise

Credentials Requirements:

• ConnectWise Site

Example (http://eu.myconnectwise.net )

• PublicKey.

Public Key for the Api

• PrivateKey

Private Key for the Api

Custom Settings:

• BoardId:
  Choose the Board

• CompanyId

Choose the Company Id

Permission for the Api Role Permission:

• Service Desk

  • Close Service Tickets  Add Level, Edit Level, Inquire

  • Service Tickets- Add Level, Edit Level, Inquire

  • Service Ticket – Dependencies Add Level, Edit Level, Inquire

• Company : Inquire

• Table Setup : Inquire

For API Creation:

Open

Open

Permissions for the API

For Company

• Inquire -ALL

For Service Desk

·         Close Service Tickets

• Edit- ALL, Create- ALL, Inquire- ALL

·         Under Service Tickets

• Edit- ALL, Create- ALL, Inquire- ALL

·         Service Ticket – Dependencies

o   Edit- ALL, Create- ALL, Inquire- ALL

For Tables Setup

• Inquire -All and add custmomization