PSA Intergration

The following section will be on the Implementation and use of the PSA integration feature within RoboShadow portal.

Ticket Creation:

• Tickets will be generated from the daily schedule scan.

• Only one ticket will be created per application for a particular version.

1. Updating Existing Tickets:

   • If another device is detected with the same application and version, we will update the existing ticket with the new device information.

   • No additional tickets will be created for the same application/version on different devices.

2. Handling Closed/Resolved Tickets:

   • If a ticket is closed or resolved by your team, it will not be updated.

   • A new ticket will be created if the same application/version is detected on any other device after closure.