5.2 PSA - Jira

Jira Integration Documentation

Credentials Requirements:

• API URL Name:
  Please enter only the domain name part of your Jira instance URL, without the "https://" or ".atlassian.net". For example, if your Jira instance URL is https://roboshadow.atlassian.net/, you should enter only roboshadow.

• Username:
  The email address associated with your Jira account. User Should have access to manage ticket in the Project.

• API Token:
  The token generated for API access.

• Project Key:
  The key of the Jira project where issues will be created.

Custom Settings:

• IssueType:
  Specifies the type of issue to be created in Jira.(For Eg: Task, Service Request etc..)