6.8 Mac Agent Logs and Error Checking (we may need you to send us these)

The log file (rcl.log) will be generated when the agent is run for the first time, and updates every subsequent run.

You can find this usually by going to Finder > Utilities > Console as below:

Open

We may ask you to Dump File out to the Desktop as a send Log:

Go to /Users/Shared/com.roboshadow/setup.cfg and set the property to true, The once this has been completed please try and launch the RoboClientMac confirm it launches in the Activity Monitor and then send us the file on the desktop which will look something like “Dump-<random digits>.json”

We may also ask you to Go to the Finder > Terminal > and run:

sudo launchctl list | grep com.roboshadow

(you will be asked for your password to run this command)

We will ask you to send back the response which may look something like:

Open

We may also ask you to check the main Launched.log

double click the launchd.log to open it in a separate window

Type com.roboshadow to filter Roboshadow results and send us a print screen