6.1 Mac Agent Manual Install Guide

Must be on on macOS 10.14.6 or higher

Download and run the installer:

First, download the installer onto a Mac device from the following link: https://cdn.roboshadow.com/GetAgent/mac/2023/08/09/RoboClientMac.zip

Next, Open finder and go to Downloads and run “RoboClient_Mac.pkg”

You should then get the installer wizard to install the Mac version of the Agent appear.

Follow the steps as shown in the the wizard:

Enter in the Organisation ID

The Organisation ID Wizard below should startup automatically, If this does not happen open Finder got go to applications, You should then find “RoboClientMac” in the application list and launch the app from there, this will start the Organisation ID Wizard helper:

Add the correct permissions for RoboShadow

Assuming the Organisation ID Wizard popped up automatically the helper will ask you to enter an Organisation ID to link it to an organisation within the portal. Your browser will automatically copy the Organisation ID when you downloaded the file. If it doesn't, you can get this from the RoboShadow Portal in the Organisation Section (link below):

https://portal.roboshadow.com/account/organisations

After this has been done, It should then ask to be granted access to the drives so that RoboShadow can get the data it needs:

You will need to then need to grant the RoboClientMac application Full Disk Access as below:

Please note you will need to go through the First Run Helper Wizard all the way to the end and click Done

Once the setup has been completed, the RoboShadow agent can be seen under the list of active services when the client is run as below:

Checking your RoboShadow Mac Agent Runs (or how to resync data)

Please note that the RoboShadow process will only be seen in Activity Monitor for a short while periodically in order to sync the Data. Select the app from applications in the Finder and then quickly go to the Activity monitor to check it runs (be quick because if you blink you could miss it):

Go to the Finder and select Applications > RoboClientMac

The very quickly check the Activity Monitor (how to do this is also below) check to ensure the client fires, you may need to go back to the Finder and launch the application again if you dont think you were quick enough.

Please note that this is how you can force RoboShadow to resync.

To get to the activity monitor click the finder icon and go Applications >Utilities >Activity Monitor:

Check you see the new Mac device appears in the RoboShadow portal

It should appear in the portal after a few minutes. Mac Devices can be found under the Mac Tabs within the device engagement pages within the portal. The example below is the hardware section: