1.5 Troubleshooting the RoboShadow Agent

Troubleshooting issues with the RoboShadow Agent not reporting into the portal:

1. Confirm the Windows service RoboShadowAgent is running on this device.

2. Take a screen shot of the registry parameters and values at these locations:  a. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd\Rubicon\Agent
     b. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd\Rubicon\Control
     c. Copy and share the entire DeviceId seen in the registry.

3. Check the Windows Event Viewer logs for any errors for the RoboShadow Agent:

  a. Event Viewer > Windows Logs > Application > Actions panel on right-hand side “Filter Current Log …” > Event Sources “RoboShadow Agent” > Click OK.    
  b. Save the event logs and send along with the above information to hello@roboshadow.com.

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