Troubleshooting issues with the RoboShadow Agent not reporting into the portal:
Confirm the Windows service RoboShadowAgent is running on this device.
Take a screen shot of the registry parameters and values at these locations: a. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd\Rubicon\Agent
b. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd\Rubicon\Control
c. Copy and share the entire DeviceId seen in the registry.Check the Windows Event Viewer logs for any errors for the RoboShadow Agent:
a. Event Viewer > Windows Logs > Application > Actions panel on right-hand side “Filter Current Log …” > Event Sources “RoboShadow Agent” > Click OK.
b. Save the event logs and send along with the above information to hello@roboshadow.com.
