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a. Event Viewer > Windows Logs > Application > Actions panel on right-hand side “Filter Current Log …” > Event Sources “RoboShadow Agent” > Click OK.
b. Save the event logs and send along with the above information to hello@roboshadow.com.
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Agent Rescan
The RoboShadow Agent will rescan as follows:
Every 12 hours the device is online.
On machine restart.
Restarting the RoboShadowAgent Windows Service.
If the device is licenced (Control Enabled) in Cyber Heal, you can trigger via the Rescan button. https://portal.roboshadow.com/cyber-heal
When a Cyber Heal command is sent to a device, a rescan command is sent after the command is complete.
You can view Cyber Heal command history for a device here: https://portal.roboshadow.com/cyber-heal > click the right-hand arrow next to a device > Commands tab.