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You will need to then need to grant the RoboClientMac application Full Disk Access as below:
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Please note you will ned need to go through the First Run Helper Wizard all the way to the end and click Done
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It should appear in the portal after a few minutes. Mac Devices can be found under the Mac Tabs within the device engagement pages within the portal. The example below is the hardware section:
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Updating the Organisation ID
If you need to update the Organisation ID at a later date, this information is stored in the setup.cfg file found in /Users/Shared/com.roboshadow/setup.cfg
Open the file with a text editor and update the Organisation ID
Put client in Debug mode
If you need to put the application in Debug mode in the setup.cfg file found in /Users/Shared/com.roboshadow/setup.cfg
Change the Debug mode from false to trues
Uninstall
There is an uninstall file that must be run to correctly remove the agent. It can be found:
/applications/utilities/roboshadow_uninstaller
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Logs and Error Checking (we may need you to send us these):
The log file (rcl.log) will be generated when the agent is run for the first time, and updates every subsequent run.
You can find this usually by going to Finder > Utilities > Console as below:
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We may ask you to Dump File out to the Desktop as a send Log:
Go to /Users/Shared/com.roboshadow/setup.cfg and set the property to true, The once this has been completed please try and launch the RoboClientMac confirm it launches in the Activity Monitor and then send us the file on the desktop which will look something like “Dump-<random digits>.json”
We may also ask you to Go to the Finder > Terminal > and run:
sudo launchctl list | grep com.roboshadow
(you will be asked for your password to run this command)
We will ask you to send back the response which may look something like:
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We may also ask you to check the main Launched.log
double click the launchd.log to open it in a separate window
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Type com.roboshadow to filter Roboshadow results and send us a print screen
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How to access files on most Macs
Click the finder Icon:
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To go to folder Structure click finder > select Go from menu at the top (you may need full screen the Finder page to see the Go menu:
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The select computer (this is also where you can find out the Mac’s Computer Name.
Then select the Disk Icon (It is usually untitled unless the user has named it)
You will be then given the 4 main directories:
Applications
Library
System
Users
Here you can browser whatever folder you like