AutoTask Integration Documentation
Credentials Requirements:
Username:
This can be the email ID associated with the AutoTask user account.Password:
The password for the AutoTask user.Tracking Identifier / API Integration Code:
Required for managing tickets via the API.
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QueueId:
Specifies the queue category for ticket assignment within AutoTask.CompanyId:
Necessary for associating the ticket with the correct company during the ticket creation process in AutoTask.TicketCategory- Necessary for associating the ticket
TicketType
Source - Necessary for associating the ticket
IssueType - Necessary for associating the ticket
SubIssueType - Necessary for associating the ticket
For Configuration we expect High, Medium, Low in Task & Ticket Priorities to be Active. Also in Ticket Category please enable Priority field
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For the credentials you need to create an API user
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