Change user email address

As a temporary workaround you can add the new user email, then remove the old users email address.

Invite a new email address user

1. Click on 'organisations' in organisations drop down menu.

2. Select the organisation you wish to add the new user to and press ‘invite users’

3. Enter username, new email address and select a role.

Accept the invitation email

1. The new user email will receive an invitation email, click the link in the invitation email.

2. You will be re-directed to the Portal login page.

3. If invited user does not have a Portal account, they need to create an account with the invited user email address.

4. If invited user already has a Portal account, they need to sign in with their normal user credentials.

5. Once logged in, the user will see the organisation that invited them.

Delete old user email

1. Send an email to hello@roboshadow.com from the old user email address requesting the user to be deleted.

2. You will receive a confirmation email when the user has been deleted.

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Remove a device from the Portal

Steps to remove a device from the Portal.

Last updated: January 15, 2024

Remove a device from the Portal

1. To uninstall the RoboShadow agent from the device you wish to remove it from, right-click on the agent and select 'show more options'. This action will reveal the option to uninstall.

This will stop new data for this machine reporting to the Portal.

1. In the Portal, navigate to Agent >Management .

2. Make sure days filter is set to ‘All’ to show all devices.

3. Click the "trash can" delete icon next to the device to be removed.

This will remove all data for this device from the Portal.

End

Rename a device

Steps to rename a device.

Last updated: January 15, 2024

*When a device's name is changed, the Portal will display it as two distinct devices: one under its old name and another under its new name.*

Rename a device on Windows

1. On the device to be renamed, select Start > Settings > System > About > rename this PC.

2. Enter the new name for this device.

The newly named device will start reporting data in the Portal as a seperate machine to the old named device

End

Remove old named device from the Portal

1. In the Portal, navigate to Agent > Management.

2. Set the days filter to "All" to ensure all devices are listed.

3. Click the "trash can" delete icon next to the device to be removed.

This will remove all data for this device from the Portal.

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Creating an MST for GPO deployments

Steps to setting up a MST for GPO deployments

Last updated: January 15, 2024

Download the Thames Agent

1. Download the latest MSI from our Downloads page.

Installing Orca

1. Download the windows SDK Components SDK

2. Open File explorer and go to \c:program files x86\Windows Kits\10\bin\10.2.22621.0\x86

3. You can then find the Orca MIS Orca-x86_en-us.msi and run it.

End

Editing the MSI

1. Open Orca from the start menu

2. Click File and Open and select download Agent msi

3. Click Transform New Transform

4. Browse down to the Property table

5. Double click on any blank row. To open the Add Row Dialogue

6. Set ORGANISATION_ID as the property name

7. Set your Organisation ID as the property value this can be found on the downloads page.

8. Click 'Ok'

9. Click Transform Generate Transform

10. Give the Transform file a name and Click Save

11. Test the transform file from the command line msiexec /i RoboShadowAgent-x64-3102.msi TRANSFORMS="OrganisationName.mst"

12. The Organisationid Input box should be automatically filled out.

End