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In the Windows “Apps and Features”, uninstall the RoboShadow Agent and the RoboShadow Update Service.
Delete the following folder “C:\ProgramData\RoboShadow”.
In the registry, delete the following entry “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd”.
If the device is seen in the RoboShadow Portal, navigate to
https://portal.roboshadow.com/devices and remove the device using the “Trash can” icon.
a. If the device appears on the Cyber Heal page https://portal.roboshadow.com/cyber-heal, remove the device using the “Trash can” icon.Re-install the RoboShadow Agent.
Troubleshooting issues with the RoboShadow Agent not reporting into the portal:
Confirm the Windows service RoboShadowAgent is running on this device.
Take a screen shot of the registry parameters and values at these locations: a. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd\Rubicon\Agent
b. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd\Rubicon\Control
c. Copy and share the entire DeviceId seen in the registry.Check the Windows Event Viewer logs for any errors for the RoboShadow Agent:
a. Event Viewer > Windows Logs > Application > Actions panel on right-hand side “Filter Current Log …” > Event Sources “RoboShadow Agent” > Click OK.
b. Save the event logs and send along with the above information to hello@roboshadow.com.
Deployment Methods
Intune Deployment
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