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  1. Recommendation:

    • Do not install the RoboShadow Agent on the golden image. Deploy the agent post-cloning to avoid issues with OrganisationID, DeviceId, and Public Key.

  2. If Installing on Golden Image:

    • Follow these steps to clean the image before running sysprep:

      • Ensure Updater is Installed: Verify that the updater component of RoboShadow is installed.

      • Delete OrganisationID Registry Key:

        • HKEY_LOCAL_MACHINE\Software\RoboShadowLtd\Rubicon\Agent\OrganisationId

        • HKEY_LOCAL_MACHINE\Software\RoboShadowLtd\Rubicon\Control\OrganisationId

      • Delete DeviceId Registry Key:

        • HKEY_LOCAL_MACHINE\Software\RoboShadowLtd\Control\DeviceId

      • Delete Public Key:

        • C:\ProgramData\RoboShadow\Rubicon\Control\Data\PublicKey

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