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• Importance: The OrganisationID is crucial for the agent to report data correctly to the RoboShadow portal. Without it, no data will be displayed.

• Planning: Plan the organisational structure before deployment. Changing organisations post-deployment is complex due to the DeviceId and public key being tied to the initial OrganisationID.

Uninstalling and reinstalling the agent

• When the RoboShadow Agent is uninstalled, certain registry files are kept to assist with Agent upgrades and re-installing the Agent to a previously installed organisation.

• Use case: Organisation A tests the RoboShadow Agent. After Testing, the Agent is uninstalled. At a later date Organisation A wants to go ahead with the rollout. The Agent is re-installed and needs to report into the same organisation.

Migrating the RoboShadow agent to another organisation

• As the registry and public key are tied to an organisation, when migrating the RoboShadow Agent to a different organisation, a clean install is required and the device will need deleting from the previous organisation in the portal.

1. In the Windows “Apps and Features”, uninstall the RoboShadow Agent and the RoboShadow Update Service.

2. Delete the following folder “C:\ProgramData\RoboShadow”.

3. In the registry, delete the following entry “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd”.

4. If the device is seen in the RoboShadow Portal, navigate to

5. https://portal.roboshadow.com/devices and remove the device using the “Trash can” icon.
     a.  If the device appears on the Cyber Heal page https://portal.roboshadow.com/cyber-heal, remove the device using the “Trash can” icon.

6. Re-install the RoboShadow Agent.

Troubleshooting issues with the RoboShadow Agent not reporting into the portal:

1. Confirm the Windows service RoboShadowAgent is running on this device.

2. Take a screen shot of the registry parameters and values at these locations:  a. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd\Rubicon\Agent
     b. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\RoboShadowLtd\Rubicon\Control
     c. Copy and share the entire DeviceId seen in the registry.

3. Check the Windows Event Viewer logs for any errors for the RoboShadow Agent:

  a. Event Viewer > Windows Logs > Application > Actions panel on right-hand side “Filter Current Log …” > Event Sources “RoboShadow Agent” > Click OK.    
  b. Save the event logs and send along with the above information to hello@roboshadow.com.

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Deployment Methods

Intune Deployment

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