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As a temporary workaround you can add the new user email, then remove the old users email address.
Invite a new email address user
Click on 'organisations' in organisations drop down menu.
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Enter username, new email address and select a role.
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Accept the invitation email
The new user email will receive an invitation email, click the link in the invitation email.
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If invited user does not have a Portal account, they need to create an account with the invited user email address.
If invited user already has a Portal account, they need to sign in with their normal user credentials.
Once logged in, the user will see the organisation that invited them.
Delete old user email
Send an email to hello@roboshadow.com from the old user email address requesting the user to be deleted.
You will receive a confirmation email when the user has been deleted.
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Remove a device from the Portal
Steps to remove a device from the Portal.
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Last updated: January 15, 2024
Remove a device from the Portal
To uninstall the RoboShadow agent from the device you wish to remove it from, right-click on the agent and select 'show more options'. This action will reveal the option to uninstall.
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This will remove all data for this device from the Portal.
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Rename a device
Steps to rename a device.
Last updated: January 15, 2024
*When a device's name is changed, the Portal will display it as two distinct devices: one under its old name and another under its new name.*
Rename a device on Windows
On the device to be renamed, select Start > Settings > System > About > rename this PC.
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The newly named device will start reporting data in the Portal as a seperate machine to the old named device
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Remove old named device from the Portal
In the Portal, navigate to Agent > Management.
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This will remove all data for this device from the Portal.
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Creating an MST for GPO deployments
Steps to setting up a MST for GPO deployments
Last updated: January 15, 2024
Download the Thames Agent
Download the latest MSI from our Downloads page.
Installing Orca
Download the windows SDK Components SDK
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You can then find the Orca MIS Orca-x86_en-us.msi and run it.
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Editing the MSI
Open Orca from the start menu
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